Refund Policy
Last updated: April 2024
At GBTeam, we want to ensure that you are 100% happy with your purchase. However, since we sell digital goods (source code, themes, and scripts), we have a specific refund policy in place.
When a refund is given
We offer a full refund within 30 days of purchase if:
- The item is "broken" and does not work as advertised.
- The item has a security vulnerability that cannot be fixed.
- The item was misrepresented or has missing features mentioned in the description.
- Support was not provided according to the item's support policy.
When a refund is NOT given
- You simply changed your mind after downloading the item.
- You bought the item by mistake.
- You do not have the technical skills to use the item.
- You claim that you are entitled to a refund but do not provide specific details.
How to request a refund
To request a refund, please open a support ticket with your Purchase Code and a detailed explanation of the issue. Our team will review your request within 48-72 hours.